Current situation (as of 03 March 2022)
Despite all the news, we are sure that travel will be possible again this year. Currently, everywhere the Corona regulations are relaxed, so we recommend current information on the federal states on the official website of www.bundesregierung.de to take. For travel abroad, you can find all the important information on the website of the German Foreign Office.
The health and safety of our guests is our top priority, which is why we have repeatedly had to cancel class trips and group tours in the last two years. We put a lot of effort into preparing hygiene concepts for all booked trips. We continue to make cancellations and rebook when the situation requires it.
Deposit
We do not expect a deposit from our groups for the time being. Should the group leader wish to make a greater commitment to his trip participants and thus secure the group from unauthorized withdrawals, a deposit is possible.
Travel price
We expect the travel price only 4 weeks before the start of the trip. Should a trip not be carried out, we will refund the deposited travel price within 14 days. Cancellation of the trip must be made with in the case of pandemic-related official orders (such as school closures, quarantine orders or the prohibition of school trips).
Please note: refund of premiums for trip cancellation insurance, insurance packages and Corona travel protection are excluded.
Cancellation by the travel group
The Package Travel Law secures the rights of consumers before the start of the trip. It prescribes in it is the cancellation of a trip free of charge in the event of unavoidable, extraordinary circumstances that significantly affect the trip.
- Start of trip not possible due to lockdown at home town
- Reaching the destination area not possible due to border closures
- Quarantine obligation upon entry into the destination area
- Severe contact restrictions on site
- Overnight stay prohibitions
Cancellation of the trip by SENLAC
We make every effort to complete all booked trips, but will never do so at the expense of our travelers' health and safety. We will cancel trips in the event of government travel bans, or if the destination is classified as a high risk or virus variant area. As soon as we see problems with a trip, we will discuss the cancellation of the trip with the group leader.
Our service - your safety
As a tour operator we fulfill all obligations
- Tour operator liability insurance
- Travel price protection certificate (legally required protection of the paid travel price in case of insolvency of the organizer)
- Cost coverage for at least 3 overnight stays, should the accommodation be quarantined
- Telephone availability around the clock
- We oblige our partners to comply with all valid hygiene regulations
- Bus safety through the use of TÜV or Dekra tested coaches
- Cooperation only with reputable, long-standing partner companies, strict compliance with the legally prescribed driving and rest times for bus drivers